Dear Mr Skölderud,
We empathize with your situation; unfortunately we only have today’s update on the situation of both Thailand’s political situation and the volcano’s ash.
Currently, you are still booked to depart from Bangkok on 20April.
If this flight not operates as schedule, the first available departure from Bangkok is on 1May2010.
If you wish to purchase a new ticket from Singapore Stockholm via Zurich, currently the first available flight is on 5May2010.A one-way airfare including taxes is currently SGD1550.00 for an adult, and current rate for child is SGD1250.00.
Kind Regards
XXX XXXX
Passenger Sales & Ticketing
19 April, 18:44
Hello,
Thank you for the reply. We will fly to Bangkok tomorrow arriving 19.25 at BKK with Tiger Airways from Singapore. We hope that the Swiss flight at 23.10 will fly as scheduled.
However, if that is not the case, I assume that we will be prioritized according to (EG) 261/2004. According to that regulation you are obliged to put priority on travelers with children before any other in case of assistans (force majeure does not apply to the prioritization order). Therefore 1st of May 2010 sounds a little bit late.
We will continue immediately to the Swiss office after landing at BKK.
Thank you
Björn Skölderud
19 April, 23:59
Hej vänner,
Lufthansa har ikväll bestämt att flyga någon maskin från Asien till Frankfurt, så vi får hoppas att samma sak kommer igång med Swiss.
Jag har varit i kontakt med Benthe på kontoret flera gånger idag och hon har koll på er bokning. Hon ska jobba till 20:00 imorgon så när vi vet om flighten går eller inte så hjälper hon oss.
kram till er alla